WHO WE ARE?

Located in the heart of the city, surrounded by the South Park, Hilton Sofia elevates its signature hospitality with innovative design, incorporating nature and wellness, meeting and dining experience from a new generation.

We are currently looking for people passionate for hospitality to join our Team as Front Desk Shift Leader.

WHAT WILL WE EXPECT FROM YOU?

As a Front Desk Shift Leader, you will contribute to a memorable and exceptional experience every step of the Guest journey. You will be responsible to organise and drive the Team on shift to deliver to the the highest Hilton standards to exceed Guests satisfaction and, therefore, must perform the following tasks:

– Achieve positive outcomes from Guest queries in a timely and efficient manner
– Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
– Demonstrate a knowledge of Hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
– Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
– Comply with hotel security, fire regulations and all health and safety legislation
– Follow company brand standards

WHO ARE WE LOOKING FOR?

– Passion for creating memorable guest experiences
– Previous experience in a customer-focused industry
– Positive attitude and excellent communication skills
– Good organizational and administration skills, attention to details
– Commitment to delivering a high level of customer service
– Ability to work on your own and as part of a team
– Competent level of IT proficiency
– Previous experience in cash handling is an advantage
– Excellent Bulgarian and English language skills, both oral and written
– Ability to work under pressure and handle positively last minute requests
– Be flexible to work on shifts;
– Be ready to learn and cope with various responsibilities;
– Have leadership skills.

WHAT DO WE OFFER

• Endless opportunities to grow your career
• Personal development programs
• Go Hilton Team Member Travel Program
• Medical Insurance
• Free and healthy meals and coffee specialties
• Free uniform and cleaning
• Employee assistance program
• Other Team member perks

WHAT WILL IT BE LIKE TO WORK FOR HILTON?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

If you are interested in a career journey with endless opportunities to grow and develop in a thriving working environment with great perks and amazing Team, please send us your CV – [email protected].